A Nebraska Lawyer Just Lost His License Over AI-Fabricated Case Citations
A single hallucinated brief cost an attorney his ability to practice law — and the courts are done being lenient about it.
4 min readAI wins, failures & business lessons
AI Wins, AI Failures, and the Decisions Behind Them
Stories on where AI created measurable business value, where it broke down, and what leaders can do differently before money leaks out of the operation. Posts are drafted with AI, and new drafts publish only after human approval (Human-in-the-Loop).
Practical takeaways for business owners
Latest Posts
The AI Customer Service Backlash Is Now Backed by Data, Not Just Anecdotes
New 2026 survey data shows AI chatbots are failing customers at nearly four times the rate of AI overall, and courts are making companies pay for it.
5 min readInstacart's AI Pricing Experiments Charged Different Shoppers Different Prices for the Same Item
A pricing algorithm meant to test demand ended up billing loyal customers more without their knowledge, and it took outside investigators to catch it.
4 min readKlarna Replaced 700 Agents With an AI Chatbot. It's Rehiring Humans.
A widely-cited AI customer service success turned into a cautionary tale once satisfaction data caught up with the cost savings.
4 min readAutomating a Broken Process Just Breaks It Faster
The most common AI failure we see in small business isn't a bad tool or a hallucinating chatbot. It's something quieter: automating a process that was broken to begin with: which just produces the same mess, faster and at scale.
4 min readThe 5-Minute Rule: Why Speed-to-Lead Quietly Decides Who Wins
In most markets the business that wins a new customer isn't the cheapest or the best-known, it's the one that answers first. The research on this is blunt, and most small businesses are losing on it without realizing.
5 min readThe Hidden Cost of a WordPress Blog in 2026
The hosting bill is the cheap part. The real cost of a WordPress blog is the plugins, the security upkeep, and the time tax of writing and maintaining it, which is exactly why most business blogs go quiet.
5 min readWhy I Wrote The AI Leverage Blueprint, and What Business Owners Get From It
Every AI conversation I have with a business owner starts the same way. They know AI matters. They have no idea where to start. This book is the answer to that question.
4 min readShadow AI Is Already Inside Your Business
Employees are using AI whether leadership has a policy or not. The opportunity is to turn risky, unofficial usage into governed business leverage.
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